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Have questions about PortraitNova? Need help with your headshots? Our expert support team is here to help you succeed.
Response Time
We typically respond within 24 hours
Monday - Friday: 9 AM - 6 PM EST
Priority Support
Professional plan members get priority assistance
Faster response times
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Have questions about PortraitNova? We'd love to hear from you!
Common Questions
Quick answers to the most frequently asked questions about PortraitNova
How long does generation take?
Most headshots are generated within 30-60 seconds. During peak times, it may take up to 2 minutes.
Can I get a refund?
We offer refunds for technical issues that prevent generation. Successfully generated images are not eligible for refunds.
What photo quality works best?
High-resolution photos with good lighting and a clear view of your face work best. Avoid sunglasses and busy backgrounds.
How do I change my subscription?
You can upgrade, downgrade, or cancel your subscription anytime from your account settings.
Are my photos secure?
Yes, all photos are encrypted in transit and at rest. Original photos are automatically deleted after processing.
Can I use images commercially?
Yes, you own all generated headshots and can use them for any purpose, including commercial use.